Returns & Exchanges
Because Sunkissed is a kids' eyewear brand, every pair is checked before it ships. To keep things fair for everyone, our returns and exchanges work a little differently from a standard store policy. Please read the points below carefully.
No general returns or warranty
We do not offer a 30-day return window or a product warranty. Children's eyewear is handled actively and the chance of accidental damage after delivery is high, so we are unable to accept change-of-mind returns or cover wear and tear.
Damaged on arrival
A return is accepted only if the product arrives in a damaged condition. To be eligible you must record a continuous, unedited unboxing video that clearly shows the sealed package being opened and the damage to the product. The unboxing video is mandatory — without it we cannot process a damage claim.
Exchanges
An exchange is possible only if all of the following are met:
- The item reaches us within 5 days of delivery.
- The product is in perfect, unused condition with all original packaging and tags.
- It passes our quality check (QC) on arrival.
Once your item clears QC, we'll arrange the exchange for the size or style you'd like, subject to availability.
How to raise a request
Email us with your order number and (for damage claims) your unboxing video, and our team will guide you through the next steps. We typically respond within 1 business day.
Talk to us: Call or WhatsApp +91 98994 92520 or +91 98118 82520, or email sunkissedkidseyewear@gmail.com (Mon–Fri, 9am–6pm).
Note: all eyewear lenses are UV400 and Optician Certified, and every pair is inspected before dispatch.
